User privacy is of the utmost concern for us at Fount. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://export.fountstudio.com (the “Site”).
In order to eliminate the risk of unwanted disclosures of your users' personal information, we have taken several precautions during the development of Export. These include:
User data and messages are only persisted as long as necessary for the creation and download of the export file. All exports archives are permanently deleted within 24 hours.
Rather than use unlimited-access administrative tokens, Export requires each user to authorize their use of the /export command. This ensures that all API access is limited to what Slack allows that user to do. This eliminates the possibility of allowing a user to archive a channel that they do not have access to.
All API and web interactions with Export are fully encrypted using standard HTTPS TLS 1.3 and any attempts at unencrypted interaction are rejected. This prevents the possibility of snooping on exported archives during creation or download.
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
For use of the Export service, metadata regarding the actual export process is saved. Further, the message history is temporarily saved in Google Cloud Storage and permanently deleted within 24 hours.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Stripe to manage our subscription products – you can read more about how Stripe uses your Personal Information here: https://stripe.com/privacy.
We also use Google Analytics to help us understand how our customers use the Site – you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at export@fountstudio.com or by mail using the details provided below:
1638 Pierce St, Charleston, SC, 29492, United States